Home Page
Check Out
View basket

Terms and Conditions

Terms and Conditions
Image 1


“Item”, means the product which is the subject of the Invoice.

“Customer”, means the Person/ Company as detailed in the Invoice.

“Quantity”, means the purchase order either verbal or written given by the Buyer to the Customer to contract for goods under these conditions of sale.

“Company”, means Cut  Diamond Flooring .Shop   4 .Marine Court .St Leonards on Sea.TN38 ODX

“Invoice”, means a legally binding agreement whereby the Buyer agrees to purchase Goods from the Company as detailed on the Company Invoice.




Advice, information, and opinion given by any employee or agent of the Company are given without any legal responsibility. Any recommendations or suggestions made relating to the use of Goods whether in technical literature or in response to a specific enquiry is made in good faith but it is for the buyer to satisfy himself/herself of the suitability of the Goods for their particular purpose and shall be deemed to have done so. The Company will not be held liable for any damages, liability or costs incurred from any independent arbitration arising from verbal recommendations or referral of floor installers and/or other trades by any employee or agent of the Company.




All estimates by the Company are subject to acceptance by the Company within 15 days. Invoices are accepted as a Contract at the sole discretion of the Company and together with these terms and conditions constitute the entire and only agreement between the Company and Buyer in relation thereto. The Company’s acceptance of the Buyers order by delivery /release of the goods constitues a legally binding contract based on these terms and conditions. Any cancellation or suspension of an Order by the buyer without the Company consenting shall be on the condition that the Buyer shall indemnify the Company against any loss incurred wholly or in part by the cancellation or suspension. The Company reserves the right to sub-contract all or any part of the contract for the manufacture, supply, installation and/or finishing of the Product.




Samples are produced by taking a pack out of our stock to cut up and label as samples, this gives the best representation we could possibly hope for, completely random and not tampered with. This shows what the product is capable of looking like. We believe our samples are of a reasonable size however we cannot guarantee that it will give a full reflection of the properties of our  flooring as it is a natural source and natural  product, no one piece will ever be identical to another.




Prices and delivery charges are quoted by the Company in Sterling exclusive of VAT. The price of goods to be paid by the Buyer to the Company is as listed on the Company’s Estimate, Invoice, and Website. The company reserves the right to revise prices and details displayed without notice. Listed prices do not constitute an offer until the Company has accepted the Buyers Order.




Taking into consideration the many variables in deliveries we strongly recommend you do not book an installer until after you have received your order in its entirety .Manufacture times, weather, supply-demand conditions and replacement delivery for damaged items are just some of the instances that may delay your order. Please schedule your installation to ensure you have allocated time to receive your order. We cannot be held liable for failure to meet scheduled installation dates due to delivery. Delivery dates are approximates, and as such, can not be promised under any circumstances.







 Credit/Debit Card.

The easiest way to pay is using credit/debit card. This can be debited immediately and we can arrange delivery without delay, providing stock is available. You may also pay over the telephone using your credit/debit card.


You may pay by cheque, this can take 7 working days to clear, and then we can dispatch goods to you.


You may secure your goods by putting a 50% deposit down. We will then hold any product and price given at the time, for a period of one month. A deposit in law is deemed as a binding contract and of such monies paid is regretfully non-refundable. The remainder of monies due must be paid when a delivery date is arranged.



The property and title to Goods supplied by the Company shall remain within the Company until the Buyer has paid the full price plus any VAT due, and no other sums whatsoever are due from the Buyer to the Company. Risk in the goods shall pass to the Buyer when the Buyer or his agent collects or takes delivery of the Goods.



The buyer may only cancel an order three days before the dispatch date. In the case of special orders or made to order products, the Buyer must request to cancel the order before the manufacturing of such products has commenced. The Company shall refund any money paid by the Buyer to the Company in respect of a valid cancelled Order within 30 days of the buyer cancelling the Order.




 Goods are non refundable .The Buyer must accept full responsibility for the quantity and suitability of the goods ordered for the purpose of which they are used. It is recommended that the Buyer keeps any material left over in the event of repairs and in the case that the flooring range is discontinued. The Buyer will be liable for a re-stocking of up to 20%of the value of the goods the Buyer returns directly to the Depot. When the warehouse has received the goods in perfect condition a refund will be given. Unfortunately we are unable to accept any part order returns.



Deliveries are made between 8am and 5pm Monday to Friday. Orders before 3pm are generally delivered the next day. Every effort will be made to effect delivery within the quoted period, but no liability can be accepted should it be exceeded. For this reason we are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates. It is the Buyers responsibility to ensure the goods can be delivered to the address provided during the order process. Deliveries are free on orders of  £700.00 excluding VAT. Due to insurance restrictions all deliveries are made to ‘curb side’ at the nearest access point to the delivery address for the delivery vehicle. The driver may require help unloading the products so please ensure there is someone there to assist if necessary. The Buyer shall be at all times responsible for any additional costs incurred whatsoever as a result of deliveries being delayed due to access or unloading problems or delivery not being accepted. The Buyer shall inspect all goods on delivery .No claim of short delivery can be entertained unless signified at the time of delivery.



Once delivered the goods should be stored appropriately in dry conditions at all times. The company accepts no responsibility whatsoever for goods installed or applied in new or renovated buildings which have not adequately dried out. The Company will also take no responsibility for any goods subject to excessive heat, cold, damp or humidity either in situ or storage or after installation. The Company accepts no liability whatsoever for any issues relating to the installation or application of the goods unless the Buyer contracts with the Company directly for such services. 


To ensure that your credit, debit, or charge card is not being used without your consent we will validate name address and other personal information supplied by you during the order process against appropriate third party database. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data protection Act 1998.